Konstantin von Schwech, Call-Centre in Offenbach

"Bills, metering information, changes in monthly payments, interruptions in service – all of the questions that we’re there to answer: We get over 280,000 calls from our customers in Mannheim and Offenbach at our call-centre each year. However, we don’t only take calls; we also return calls. Our customers can set the desired time for us to call them back via our call-back service."